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INTERNATIONAL. The Moodie Davitt Report is proud to reveal the winners of The Moodies — the airport and travel retail digital, social media & marketing awards — for 2020.

The winners are being announced today through The Moodie Davitt Report website and across our various social media platforms.

The awards, now in their seventh year, recognise best practices in social, digital media & marketing among the airport and wider travel retail community.

The winners were drawn from a shortlist of 142 entries from 23 different categories, generated via a mix of self-nomination or nomination by independent parties. The Moodies cover digital, mobile, social media and marketing activities across airports overall, plus airport retail and food & beverage.

Commenting on the winners, The Moodie Davitt Report Founder and Chairman Martin Moodie said: “At a time of such turmoil in the aviation and tourism sectors, how refreshing it is to celebrate the immense creativity, energy and professionalism of our industry. We’re thrilled to recognise — and to be associated with — such an outstanding line-up of winners.”

The Moodies 2020 winners will be featured in a dedicated workshop during the inaugural Moodie Davitt Virtual Travel Retail Expo.

As reported, travel retail’s first-ever Virtual Expo, which also features a Symposium led by some of the industry’s key thought leaders, takes place with a live event with a 30-day follow-up showcase. Exhibitor bookings and buyer/retailer interest are now rising fast, with brand and service companies taking advantage of highly preferential ‘Early Bird’ rates before 1 June.

The Moodies 2020 – Winners List

Special Judge’s Award for Inspiration in Crisis

The judges singled out this video from Qatar Airways for its poignant conveying of a simple-sounding yet hugely complex mission to get people home to their loved ones during the COVID-19 crisis.

Qatar Airways has played an inspirational, arguably unrivalled, leadership role throughout the COVID-19 crisis, one beautifully personified by a cabin crew member interviewed in this heartwarming film. She says simply, “We will bring you home.”

Qatar Airways prefaces the film by saying: “We are so proud of Qatar Airways’ cabin crew who are continuing to serve in the midst of this challenging time, just knowing that it will make a difference to somebody out there.”

1. Winner: Qatar Airways Cabin Crew ‘Superheroes with Masks’ campaign

Special Judge’s Award for Creativity in Crisis

The judges singled out the Dubai Duty Free Nightingales, singing Josh Groban’s ‘You Raise Me Up’ from their homes while in lockdown. The split screen Zoom view showing each of them singing alone and yet in perfect unison offers a magnificent and moving musical tribute to key workers across the global duty free industry

1. Winner: Dubai Duty Free Nightingales ‘You Raise Me Up’

Best Use of a Social Platform

This award examines successful social media strategies and how different social platforms were used to foster community engagement. We also wanted to explore how these social media channels have been integrated into campaign planning and marketing mix, and how they enhanced the brand, retailer, or airport’s key messaging and objectives.

1. WeChat Winner: China Duty Free Group (CDFG) working with Globuy
2. Facebook Winner: Copenhagen Airport
3. Instagram Winner: Dubai Duty Free
4. Best Use of Social Overall: Delhi Duty Free

Best Use of Video

This award sought to highlight the best video projects and campaigns from 2019/20. Those that have delivered exceptional audience engagement and moved airport, retailer or brand awareness beyond the business environment.

1. Airport Winner: Changi LoveSG
2. Retailer Winner: The Shilla Duty Free
3. Best Use of Video Technology: Lagardère Fashion Gallery

Best Digital Agency

Which was the best digital advertising, marketing or creative agency and how did their work drive brand recognition for their travel retail clients in 2019/20?

1. Winner: Air Concepts

Best Integrated Campaign

The winning campaigns needed to demonstrate creativity, innovation and best practice across multiple platforms and channels across more than one organisation.

1. Winner Airport: Changi LoveSG
2. Winner Retailer: Aer Rianta International

Best Omnichannel Campaign

This award recognises organisations that have successfully integrated various digital and social channels into a highly successful and cohesive campaign.

1. Winner: L’Oréal Travel Retail Americas – Lancôme Idole Fragrance Launch

Best Digital Marketing/Competition Platform

In this category, we were seeking an online competition, contest or related initiative in 2019/20 that embraced new digital innovation, delivered exceptional results and contributed to sustainable business growth.

1. Winner: Lotte Duty Free – World’s Best Online Duty-free Store

Best Launch/Relaunch Campaign

We wanted to recognise examples of exceptional strategies used to support the launch/relaunch of a new product or service by a brand, retailer or airport.

1. Winner Airport: Malaysia Airports – Licence To Win 2019 (MILK PR)
2. Winner Retailer: KrisShop Relaunch (with AOE)
3. Winner Brand: Shiseido Travel Retail – The Royal Launch of K by Dolce & Gabbana

Best KOL-Driven Campaign

This award recognises the best partnership between KOLs (Key Opinion Leaders) and airports, retailers and brands in campaigns that clearly demonstrate exceptional results in terms of audience, influence and return on investment.

1. Winner Retailer: Dubai Duty Free – DDF and Noha Nabil
2. Winner Brand: Shiseido Travel Retail – NARS Jet Set in Red

Best CSR or Cause Advocacy Campaign

This category awards recognised the most innovative Corporate Social Responsibility initiatives and how digital platforms were used to advocate for important social causes.

1. Winner: Bangalore International Airport Limited – Namma Shikshana (Our Education)

Best Use of Real-Time/Geolocation

In this category, we were looking for the best examples of campaigns that delivered an impressive audience level to an event or launch in real-time or by using Geolocation technology.

1. Winner: Groupe ADP – Paris Airport Time Reward

Best Branding Advertising Campaign

This award recognises the biggest, brightest and most impactful advertising executions by airports, retailers and brands in the travel retail channel in 2019/20.

1. Winner Media Vendor: JCDecaux Transport – Hong Kong International Airport – Giorgio Armani BOX Campaign
2. Winner Retailer: Lotte Duty Free – Let’s Do Something Fun Campaign
3. Winner Brand: Shiseido Travel Retail – Shiseido Forest Valley

Best Tactical Advertising Campaign

This award recognises the best examples of  innovative short-term advertising campaigns that delivered significant exposure for the client or brand.

1. Winner Media Vendor: JCDecaux Transport – HKIA Clarins V Shaping Facial Lift
2. Winner Retailer: Aer Rianta International – ARI Ireland Black Friday
3. Winner Brand: Ferrero – Pralines

Best Native Advertising Campaign

This awards highlights innovative native solutions that integrated seamlessly into the business and campaign and drove significant ROI for the client.

1. Winner: OTG – Pride Month Drag Brunch, Newark Liberty International Airport (EWR)

Best Use of Digital to an Internal Audience/Employee Engagement

This award highlights the best digital technologies and initiatives in employee engagement that have contributed ongoing success to the businesses involved.

1. Winner Retailer: Lagardère Travel Retail – Idea BoosTR Challenge
2. Winner Brand: Shiseido Travel Retail – Share STR

Best E/M Commerce

This award recognises the most effective use of e-commerce and mobile to achieve a specific marketing outcome within airport travel and retail environment.

1. Winner Airport: Auckland Airport – The Mall
2. Winner Retailer: The Shilla Duty Free – The Shilla Online Duty Free

Best Website/Microsite

This awards highlights the excellence in the development of websites and microsites. It focuses on the functionality, overall structure, navigation, UX and UI design, use of content and the results delivered.

1. Winner: Delhi Duty Free – delhidutyfree.co.in

Best Use of Mobile/App

For this awards, entries were required to demonstrate how they used the mobile platform to offer innovative, useful or engaging mobile content, services, applications or utilities.

1. Winner: King Power International – Mobile App (developed by Jessica’s Secret)

Best Digital Team

This award honours the digital travel retail teams who have embraced new technologies and launched successful campaigns both online and offline throughout 2019/20

1. Winner Retailer: Lotte Duty Free – LDF Pay
2. Winner Brand: Mondelez World Travel Retail

Digital Innovator of the Year

This final category recognises the company that has thrived in the digital landscape and has led the way in terms of digital innovation throughout 2019/20. The winner has not only delivered exceptional digital campaigns but has also pushed the boundaries of the virtual world.

1. Winner: DFS Group – WeChat

Final Judging Criteria

The judges were looking for clear objectives, creative and effective implementation and tangible and demonstrable results in the campaign award categories.

Each entry was judged under the following headings:

• Total budget & objectives
• Target audience & strategy
• Implementation & creativity
• Results & evaluation

Additional criteria:

Quantifiable impact
Judges used quantifiable yardsticks to measure the impact of each nomination. For instance, nominated Facebook pages were rated by the number of ‘likes’ and ‘check ins’; YouTube presence was rated by the number of ‘views’; and the number of ‘followers’ generated by a Twitter account was noted. For airports, annual traffic was taken into account when assessing the number of ‘likes’, ‘views’ or ‘followers’ their social media presence generates.

Customer engagement
Many companies are present in social media, but often they fail to update that presence or use it to create a meaningful relationship with their customers. Our judges rated nominations according to how well companies engaged with their customers through digital and social media, the level of interaction they achieved, and the quality of the conversation they generated.

Visual appeal
Visual quality and impact is critical across all categories, our judges were looking for creativity, quality of imagery and excellence in execution.

Quality of content
The ways in which companies use digital and social media vary considerably. Our judges focussed on originality and breadth of content, and on the methods employed to win the traveller’s attention. Extra merit was earned by companies that did more than merely sell a product or service but used new media to create excitement and interest in the location in which they operate.

Incentive to spend
Our judges were looking at how airports and operators are using digital and social media to win spend from travellers? And how they ensure that those travellers become loyal customers?

Impact on the traveller experience
Today most travellers use mobile devices when they travel. The Moodie Davitt Digital Awards examined how airports and retailers have tapped into the SoLoMo – Social, Local and Mobile – trend to make their customers’ experience easier and more enjoyable, whether through practical information, gift incentives or other initiatives.

INTERNATIONAL. The Moodie Davitt Report is proud to reveal the winners of The Moodies – the airport and travel retail digital, social media & marketing awards – for 2019. The winners are being announced today through The Moodie Davitt Report website and across the title’s various social media platforms.

The awards, now in their sixth year, recognise best practice in social, digital media & marketing among the airport and wider travel retail community.

The winners were drawn from 170 shortlisted finalists across 21 categories announced earlier, generated via a mix of self-nomination or nomination by independent parties. The Moodie Davitt Digital Awards cover digital, mobile, social media and marketing activities across airports overall, plus airport retail and food & beverage.

“This year’s winners represent a masterclass of digital innovation and excellence. They also underline some pivotal trends in the industry’s use of digital media.”

Commenting on the winners list, The Moodie Davitt Report Chief Technology Officer Matt Willey said: “This year we had a record response to The Moodies, receiving around 250 direct nominations across 21 diverse categories.”

“The standard of those nominations has surpassed all the judges’ expectations. The quality, diversity and technological sophistication was far beyond previous years. The volume of material we had to sift through to deliver our awards winners list truly reflects the pivotal role that social and digital media now plays across travel-related commercial sectors –  and, we believe, the esteem in which The Moodies are held.”

“The major talking points include the popularity of the new KOL-led Campaign category, mirroring the heavy investment that brands and retailers have been pouring into such programmes; the rise and rise of Instagram – to a marked degree at the expense of traditional social media channels Twitter and Facebook; and the emergence of more focused and tactical marketing campaigns.

“Additionally, the entries underline the vibrancy of airport communication in general as a means of reaching out to the consumer – those prophets of doom who predicted the decline of airport advertising in the mobile-centric age will have to think again.”

A forthcoming special edition of The Moodie Davitt eZine will profile the winners of The Moodies. Winners are being invited to a special one-day event in London that will honour the winners while also presenting a state-of-the-nation examination of social and digital media best practice in our industry. Details to be revealed soon.

The Moodies 2019 – Winners List

Best Use of Facebook

This award examines successful Facebook strategies and how the platform was used to share messages and create an engaged community around the brand or airport.

• Cork Airport – Winner, Airport

• Delhi Duty Free-  Winner, Commercial Operator

• Copenhagen Airport – Highly Commended

Best Use of Twitter

We wanted to find the best examples of how Twitter was utilised within an overall marketing strategy, how did it deliver against objectives and how was success measured?

• Dublin Airport – Winner, Airport

• Delhi Duty Free –Winner, Commercial Operator

Best Use of Instagram

In this category we wanted to explore how Instagram has been integrated into campaign planning and the marketing mix. How did it enhance the message and how did it exceed objectives?

• Copenhagen Airport – Winner, Airport

• BTA Havalimanlari – Cakes & Bakes –Winner, Commercial Operator

• Dublin Airport – Highly Commended

Best YouTube/Video Campaign

This award sought to highlight the best video projects and campaigns from 2018/19, those that have delivered exceptional audience engagement and moved airport, retailer or brand awareness beyond the business environment.

• Aeropuerto Internacional de Carrasco – Navidad – Winner, Airport

• Beauty Unlimited – The Shilla Duty Free– Winner, Commercial Operator

• You’re So Beautiful – Lotte Duty Free –Highly Commended

Best Use of WeChat

This award examines how WeChat has featured within a campaign or business to enhance the business or marketing message and deliver increased audience or spend.

• King Power International (Thailand) –Winner, Commercial Operator

• L’Oréal Travel Retail Americas – Giorgio Armani Lip Vibes – Winner, Brand

• Lagardère Travel Retail – Red Pockets – Highly Commended

Best Agency

Which was the best digital advertising, marketing or creative agency and how did their work drive brand recognition for their travel retail clients in 2018/19?

• PSI – Winner

Best Collaboration Campaign

The winning campaigns needed to demonstrate creativity, innovation and best practice across multiple platforms and channels across more than one organisation.

• Cartier – Santos Cartier x DFS Big Bang – Joint Winner

• The Shilla Duty Free – The Beauty House with LaPrairie – Joint Winner

Best Omnichannel Campaign

This award recognises organisations that have successfully integrated various digital and social channels into a highly successful and cohesive campaign.

• L’Oréal Travel Retail Americas – Lancôme L.A Lip Art – Winner

• Shiseido NARS Lip Gallery – Highly Commended

• L’Oréal – #YSLBeautyHotel – Highly Commended

Best Competition

In this category we were seeking a competition or contest in 2018/19 that delivered exceptional results and contributed to sustainable business growth.

• Kempegowda International Airport – 10 Week Celebration – Winner, Airport

• HMSHost – Channel Your Inner Chef –Winner, Commercial Operator

• George Best Belfast City Airport in partnership with Lighthouse Communications – 12 Days of Christmas – Highly Commended

Best Launch/Relaunch

We wanted to recognise examples of exceptional strategies used to support the launch/relaunch of a new product or service by a brand, retailer or airport.

• Copenhagen Airport – New Shopping & Restaurant Area – Winner, Airport

• JCDecaux – HKIA Huawei Mate 20 Pro – Winner, Agency

• Diageo – White Walker – Joint Winner, Brand

• Cartier – Santos Cartier X DFS – Joint Winner, Brand

Best KOL-Led Campaign

This award recognises the best partnership between KOLs (Key Opinion Leaders) and airports, retailers and brands in campaigns that clearly demonstrate exceptional results in terms of audience, influence and return on investment.

• Changi Airport Group – #BelanjaDiChangi – Winner, Airport

• The Shilla Duty Free – Beauty Class –Winner, Retailer

• HMSHost – Eat Well Travel Further – Winner, Food & Beverage Operator

• L’Oréal Travel Retail Americas – YSL Dare to Stage – Winner, Brand

Best Branding Advertising

This award recognises the biggest, brightest and most impactful advertising executions by airports, retailers and brands in the travel retail channel in 2018/19.

• Mumbai Duty Free/Flemingo Travel Retail – MDFIF Shopping Festival –Winner, Commercial Operator

• Shiseido Travel Retail – Ultimune #StrongSouls – Winner, Brand

• Diageo – White Walker  – Highly Commended

• Schiphol Group – Rituals – Highly Commended

Best Tactical Advertising Campaign

This award recognises the best examples of an innovative short-term advertising campaigns that delivered significant exposure for the client or brand.

• Autogrill Belgie – Black Pearls Brussels Airport –Winner, Commercial Operator

• oOH! – Lexus Melbourne Cup – Winner, Agency

• PSI/Gyro – Workplace by Facebook – Highly Commended

• JCDecaux – Tmall New Retail Concept – Highly Commended

Best Native Campaign

This awards highlights innovative native solutions that integrated seamlessly into the business and campaign and drove significant ROI for the client.

• Schiphol Group – UnionPay GoldenWeek – Winner

Best CSR-Focused Campaign

This category awards recognised the most innovative Corporate Social Responsibility initiatives and how digital platforms were used to advocate for important social causes.

• HMSHost – Food Fight for Veterans – Winner, Commercial Operator

• Distell – Amarula World Elephant Day – Winner, Brand

• Aeropuerto Internacional de Carrasco – First Flight School of Football – Highly Commended

Best Employee Engagement

This award highlights the best technologies and initiatives in employee engagement that have contributed ongoing success to the businesses involved.

• Lagardère Travel Retail – The Innovation Boosters –Winner, Commercial Operator

• Ethos Farm – Worklife App – Winner, Technology Platform

• 27 Stella/FlyinStyle – BNA Insiders – Highly Commended

• Versilia Solutions – JetSMART Crew Engagement – Highly Commended

Best Use of Real-time/Geolocation

In this category we were looking for the best examples of campaigns that delivered an impressive audience level to an event or launch in real-time or by using Geolocation technology.

• Shiseido Travel Retail – Dolce & Gabbana Light Blue & The One – Winner

• William Grant & Sons – Make it Monkey – Highly Commended

Best e/M Commerce

This award recognises the most effective use of e-commerce and mobile to achieve a specific marketing outcome within airport travel and retail environment.

• AOE – Heathrow Boutique – Winner

• Aberdeen Airport – Frictionless Online Booking – Winner, Targeted

Best Use of Mobile

For this awards entries were required to demonstrate how they used the mobile platform to offer innovative, useful or engaging mobile content, services, applications or utilities.

• Groupe ADP – Paris Airport Application – Winner, Airport

• Jessica’s Secret  – Beijing Miracle Capital Investment Consulting – Winner, Consumer Technology

• Ethos Farm – Worklife App – Winner, Business Technology

Best Website Overall

This awards highlights the excellence in the development of websites and microsites. It focuses on the functionality, overall structure, navigation, UX and UI design, use of content and the results delivered.

• Aberdeen Airport – Winner, Airport

• Delhi Duty Free –Winner, Commercial Operator

• Ireland West Airport – Highly Commended

Best Use of Social/Digital Media

This final category recognises the best campaigns, initiatives or programmes that use digital, mobile and social to build strong relationships while driving core business objectives.

• Copenhagen Airport – Winner, Airport

• Delhi Duty Free – Winner, Commercial Operator

• L’Oréal Travel Retail Americas – Winner, Brand

• Mondelez World Travel Retail – Highly Commended

• Heretix360 – Highly Commended

Final Judging Criteria

The judges were looking for clear objectives, creative and effective implementation and tangible and demonstrable results in the campaign award categories.

Each entry was judged under the following headings:

•   Total budget & objectives

•   Target audience & strategy

•   Implementation & creativity 

•   Results & evaluation

Additional criteria:

Quantifiable impact
Judges used quantifiable yardsticks to measure the impact of each nomination. For instance, nominated Facebook pages were rated by the number of ‘likes’ and ‘check ins’; YouTube presence was rated by the number of ‘views’; and the number of ‘followers’ generated by a Twitter account was noted. For airports, annual traffic was taken into account when assessing the number of ‘likes’, ‘views’ or ‘followers’ their social media presence generates.

Customer engagement
Many companies are present in social media, but often they fail to update that presence or use it to create a meaningful relationship with their customers. Our judges rated nominations according to how well companies engaged with their customers through digital and social media, the level of interaction they achieved, and the quality of the conversation they generated.

Visual appeal
Visual quality and impact is critical across all categories, our judges were looking for creativity, quality of imagery and excellence in execution.

Quality of content
The ways in which companies use digital and social media vary considerably. Our judges focussed on originality and breadth of content, and on the methods employed to win the traveller’s attention. Extra merit was earned by companies that did more than merely sell a product or service, but used new media to create excitement and interest in the location in which they operate.

Incentive to spend
Our judges were looking at how airports and operators are using digital and social media to win spend from travellers? And how they ensure that those travellers become loyal customers?

Impact on the traveller experience
Today most travellers use mobile devices when they travel. The Moodie Davitt Digital Awards examined how airports and retailers have tapped into the SoLoMo – Social, Local and Mobile – trend to make their customers’ experience easier and more enjoyable, whether through practical information, gift incentives or other initiatives.