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INTERNATIONAL. The Moodie Davitt Report today revealed the winners of The Moodies Travel Journey Digital Awards 2021. The eighth edition of the prestigious annual awards place the spotlight on digital, social media and marketing excellence across the airport and travel sectors. The winners were announced in an online ceremony at the Virtual Travel Retail Expo.

The Moodie Report Founder & Chairman Martin Moodie highlighted the outstanding quality of The Moodies entries

The awards highlight campaigns delivered during one of the most challenging periods in the travel sector’s history. And, importantly, as we move into a recovery phase, they celebrate the resilience, innovation and excellence of our industry during this time.

With that in mind, The Moodies 2021 included categories that related specifically to the industry’s COVID-19 response.

Introducing the winners, The Moodie Davitt Report Founder & Chairman Martin Moodie said: “We were overwhelmed by the quality of the entries, as indeed we have been in the previous years.

“Digital communication and ecommerce in our industries has really come so far since we launched this programme and, as you know, the global pandemic, the COVID-19 crisis, has accelerated the role of digital in our world.”

The Moodies Travel Journey Digital Awards 2021 – Winners List

Best Use of Social Platforms

This award examines successful social media strategies and how different social platforms were used to foster community engagement. We also wanted to explore how these social media channels have been integrated into campaign planning and marketing mix, and how they enhanced the brand, retailer, or airport’s key messaging and objectives.

Retail Winner: Dubai Duty Free – Pandemic Response

Brand Winner: Pernod Ricard Global Travel Retail – Opening ceremony of the Martell boutique at CDFG Haitang Bay, Hainan

Best Use of Website or Microsite

This award highlights the excellence in the development of microsites. It focuses on the functionality, overall structure, navigation, UX and UI design, use of content and the results delivered.

Airport Winner: SEA Group – Milano Malpensa Boutique, First Luxury Airport Marketplace in Italy

Retail Winner: Lotte Duty Free – Lotte Duty Free online store

F&B Retail Retail Winner: Unibail Rodamco Westfield – LAXOrderNow.com

Brand Winner: Diageo – Delhi Duty Free Store – Home of Whisky

Best Use of Video

This award sought to highlight the best video projects and campaigns from 2020/21. Those that have delivered exceptional audience engagement and moved airport, retailer or brand awareness beyond the business environment.

Retail Winner: Lotte Duty Free – We Want A Duty Free Life Campaign

Brand Winner: SK-II – VS #CHANGEDESTINY

Best E/M Commerce

This award recognises the most effective use of e-commerce and mobile to achieve a specific marketing outcome within airport travel and retail environment.

Airport Winner: SEA Group – Milano Malpensa Boutique, First Luxury Airport Marketplace in Italy

Retail Winner: Aer Rianta International, Loop Duty-Free at Montréal-Trudeau International – A Pre-Travel Destination

Downtown Retail Winner: Lotte Duty Free – LuxeMall & LuxeMall Live

Brand Winner: Dr. Ci: Labo – Content for Commerce Project

Best Multichannel Communication

Play Presents. Discover IQOS from Play Retail on Vimeo.

Collaboration Winner: Philip Morris International Duty Free & Play Retail, Discover IQOS

Brand Winner: L’Oréal Travel Retail Asia – Lancôme Destination Happiness Campaign

Best Content Marketing

Collaboration Winner: LIFEWTR (PepsiCo) – The LIFEWTR Lounge at Philadelphia International Airport

Brand Winner: L’Oréal Travel Retail Asia – YSL Le Cushion Encre De Peau Launch

Best B2B Communications

Retail Winner: Aer Rianta International – Accelerating B2B Marketing in the Digital Space

Brand Winner: Mondelez World Travel Retail – Digital Home of Excellence

Best Use of Digital to an Internal Audience/Employee Engagement

This award highlights the best digital technologies and initiatives in employee engagement that have contributed ongoing success to the businesses involved.

Retail Winner: Lagardère Travel Retail – Innovation Week

Brand Winner: Shiseido Travel Retail – Engaging Shiseido Travel Retail’s Retail Excellence & Beauty Consultant Community in the ‘next Normal’

Best Virtual Event or Experiential Marketing

Retail Winner: Lotte Duty Free – The 30^th Family Concert

Brand Winner: L’Oréal Travel Retail Asia – Kiehl’s CNY Room Escape Live-streaming

Best Digital Team

This award honours the digital travel retail teams who have embraced new technologies and launched successful campaigns both online and offline throughout 2020/21.

Retail Winner: China Duty Free Group (CDFG) – China Duty Free Member Mini Program Team

F&B Retail Winner: Travel Food Services – Digital Transformation Team

Digital Innovator of the Year

This category recognises the company that has thrived in the digital landscape and has led the way in terms of digital innovation throughout 2020/21. The winner has not only delivered exceptional digital campaigns but has also pushed the boundaries of the virtual world.

Collaboration Winner – JCDecaux Transport – Hong Kong International Airport advertising – Digital Transformation

Winner: Jessica’s Secret – AItracking Price Analysis System

Individual Winner: Travel Food Services – Vikas Kapoor, CFO & CIO – Leading the Finance Intelligent Automation Transformation 

Best Digital Agency

Which was the best digital advertising, marketing or creative agency and how did their work drive brand recognition for their travel retail clients in 2020/21?

Winner: AIR Concepts – Lancôme Travel Retail Asia Pacific, SkinCeuticals Travel Retail Asia Pacific, Givenchy Travel Retail Asia Pacific

Best Integrated Campaign

The winning campaigns needed to demonstrate creativity, innovation and best practice across multiple platforms and channels across more than one organisation.

Retail Winner: Qatar Duty Free – Tobacolor By Maison Christian Dior

Brand Winner: L’Oréal Travel Retail Asia Pacific – SkinCeuticals Travel Retail Asia Pacific Chinese New Year

Best Multimarket Campaign

Retail Winner: Aer Rianta International – Light Up Their Christmas campaign

Best Omnichannel Strategy

Retail Winner: Unibail Rodamco Westfield, Servy, and Los Angeles World Airports – The LAX Omnichannel Concessions Program

Brand Collaboration Winner: Philip Morris International Duty Free & Play Retail – Discover IQOS

Best CSR or Cause Advocacy Communication or Campaign

F&B Retail Winner: Travel Food Services & K Corporation Charitable Foundation – Karuna Seva Initiative

Collaboration Winner: Lancôme Travel Retail Asia Pacific & China Duty Free Group (CDFG) – Let’s Grow Happiness Together

Best Creativity and Innovation During COVID-19

Airport Winner: Groupe ADP – Airport Video Shopping

Airport Retail Winner: Dubai Duty Free – Home Delivery Specials Service

Downtown Retail Winner: Lotte Duty Free – Smart Store

Best Use of OOH Media During COVID-19

Collaboration Winner: JCDecaux Transport – Hong Kong International Airport Advertising – Kam Kee Café Programmatic Campaign

Most Impactful Recovery Promotion

Collaboration Winner: Unibail Rodamco Westfield, Servy, and Los Angeles World Airports – LAX Order Now Contactless Mobile Ordering

Retail Winner: Aer Rianta International – Summer Recovery Plan

Final Judging Criteria

The judges were looking for clear objectives, creative and effective implementation and tangible and demonstrable results in the campaign award categories.

Entries were judged:

• Total budget & objectives
• Target audience & strategy
• Implementation & creativity
• Results & evaluation
• Quantifiable impact

Customer engagement, quality of content, incentive to spend and impact on the traveler experience were also considered.

INTERNATIONAL. The Moodie Davitt Report is proud to reveal the winners of The Moodies — the airport and travel retail digital, social media & marketing awards — for 2020.

The winners are being announced today through The Moodie Davitt Report website and across our various social media platforms.

The awards, now in their seventh year, recognise best practices in social, digital media & marketing among the airport and wider travel retail community.

The winners were drawn from a shortlist of 142 entries from 23 different categories, generated via a mix of self-nomination or nomination by independent parties. The Moodies cover digital, mobile, social media and marketing activities across airports overall, plus airport retail and food & beverage.

Commenting on the winners, The Moodie Davitt Report Founder and Chairman Martin Moodie said: “At a time of such turmoil in the aviation and tourism sectors, how refreshing it is to celebrate the immense creativity, energy and professionalism of our industry. We’re thrilled to recognise — and to be associated with — such an outstanding line-up of winners.”

The Moodies 2020 winners will be featured in a dedicated workshop during the inaugural Moodie Davitt Virtual Travel Retail Expo.

As reported, travel retail’s first-ever Virtual Expo, which also features a Symposium led by some of the industry’s key thought leaders, takes place with a live event with a 30-day follow-up showcase. Exhibitor bookings and buyer/retailer interest are now rising fast, with brand and service companies taking advantage of highly preferential ‘Early Bird’ rates before 1 June.

The Moodies 2020 – Winners List

Special Judge’s Award for Inspiration in Crisis

The judges singled out this video from Qatar Airways for its poignant conveying of a simple-sounding yet hugely complex mission to get people home to their loved ones during the COVID-19 crisis.

Qatar Airways has played an inspirational, arguably unrivalled, leadership role throughout the COVID-19 crisis, one beautifully personified by a cabin crew member interviewed in this heartwarming film. She says simply, “We will bring you home.”

Qatar Airways prefaces the film by saying: “We are so proud of Qatar Airways’ cabin crew who are continuing to serve in the midst of this challenging time, just knowing that it will make a difference to somebody out there.”

1. Winner: Qatar Airways Cabin Crew ‘Superheroes with Masks’ campaign

Special Judge’s Award for Creativity in Crisis

The judges singled out the Dubai Duty Free Nightingales, singing Josh Groban’s ‘You Raise Me Up’ from their homes while in lockdown. The split screen Zoom view showing each of them singing alone and yet in perfect unison offers a magnificent and moving musical tribute to key workers across the global duty free industry

1. Winner: Dubai Duty Free Nightingales ‘You Raise Me Up’

Best Use of a Social Platform

This award examines successful social media strategies and how different social platforms were used to foster community engagement. We also wanted to explore how these social media channels have been integrated into campaign planning and marketing mix, and how they enhanced the brand, retailer, or airport’s key messaging and objectives.

1. WeChat Winner: China Duty Free Group (CDFG) working with Globuy
2. Facebook Winner: Copenhagen Airport
3. Instagram Winner: Dubai Duty Free
4. Best Use of Social Overall: Delhi Duty Free

Best Use of Video

This award sought to highlight the best video projects and campaigns from 2019/20. Those that have delivered exceptional audience engagement and moved airport, retailer or brand awareness beyond the business environment.

1. Airport Winner: Changi LoveSG
2. Retailer Winner: The Shilla Duty Free
3. Best Use of Video Technology: Lagardère Fashion Gallery

Best Digital Agency

Which was the best digital advertising, marketing or creative agency and how did their work drive brand recognition for their travel retail clients in 2019/20?

1. Winner: Air Concepts

Best Integrated Campaign

The winning campaigns needed to demonstrate creativity, innovation and best practice across multiple platforms and channels across more than one organisation.

1. Winner Airport: Changi LoveSG
2. Winner Retailer: Aer Rianta International

Best Omnichannel Campaign

This award recognises organisations that have successfully integrated various digital and social channels into a highly successful and cohesive campaign.

1. Winner: L’Oréal Travel Retail Americas – Lancôme Idole Fragrance Launch

Best Digital Marketing/Competition Platform

In this category, we were seeking an online competition, contest or related initiative in 2019/20 that embraced new digital innovation, delivered exceptional results and contributed to sustainable business growth.

1. Winner: Lotte Duty Free – World’s Best Online Duty-free Store

Best Launch/Relaunch Campaign

We wanted to recognise examples of exceptional strategies used to support the launch/relaunch of a new product or service by a brand, retailer or airport.

1. Winner Airport: Malaysia Airports – Licence To Win 2019 (MILK PR)
2. Winner Retailer: KrisShop Relaunch (with AOE)
3. Winner Brand: Shiseido Travel Retail – The Royal Launch of K by Dolce & Gabbana

Best KOL-Driven Campaign

This award recognises the best partnership between KOLs (Key Opinion Leaders) and airports, retailers and brands in campaigns that clearly demonstrate exceptional results in terms of audience, influence and return on investment.

1. Winner Retailer: Dubai Duty Free – DDF and Noha Nabil
2. Winner Brand: Shiseido Travel Retail – NARS Jet Set in Red

Best CSR or Cause Advocacy Campaign

This category awards recognised the most innovative Corporate Social Responsibility initiatives and how digital platforms were used to advocate for important social causes.

1. Winner: Bangalore International Airport Limited – Namma Shikshana (Our Education)

Best Use of Real-Time/Geolocation

In this category, we were looking for the best examples of campaigns that delivered an impressive audience level to an event or launch in real-time or by using Geolocation technology.

1. Winner: Groupe ADP – Paris Airport Time Reward

Best Branding Advertising Campaign

This award recognises the biggest, brightest and most impactful advertising executions by airports, retailers and brands in the travel retail channel in 2019/20.

1. Winner Media Vendor: JCDecaux Transport – Hong Kong International Airport – Giorgio Armani BOX Campaign
2. Winner Retailer: Lotte Duty Free – Let’s Do Something Fun Campaign
3. Winner Brand: Shiseido Travel Retail – Shiseido Forest Valley

Best Tactical Advertising Campaign

This award recognises the best examples of  innovative short-term advertising campaigns that delivered significant exposure for the client or brand.

1. Winner Media Vendor: JCDecaux Transport – HKIA Clarins V Shaping Facial Lift
2. Winner Retailer: Aer Rianta International – ARI Ireland Black Friday
3. Winner Brand: Ferrero – Pralines

Best Native Advertising Campaign

This awards highlights innovative native solutions that integrated seamlessly into the business and campaign and drove significant ROI for the client.

1. Winner: OTG – Pride Month Drag Brunch, Newark Liberty International Airport (EWR)

Best Use of Digital to an Internal Audience/Employee Engagement

This award highlights the best digital technologies and initiatives in employee engagement that have contributed ongoing success to the businesses involved.

1. Winner Retailer: Lagardère Travel Retail – Idea BoosTR Challenge
2. Winner Brand: Shiseido Travel Retail – Share STR

Best E/M Commerce

This award recognises the most effective use of e-commerce and mobile to achieve a specific marketing outcome within airport travel and retail environment.

1. Winner Airport: Auckland Airport – The Mall
2. Winner Retailer: The Shilla Duty Free – The Shilla Online Duty Free

Best Website/Microsite

This awards highlights the excellence in the development of websites and microsites. It focuses on the functionality, overall structure, navigation, UX and UI design, use of content and the results delivered.

1. Winner: Delhi Duty Free – delhidutyfree.co.in

Best Use of Mobile/App

For this awards, entries were required to demonstrate how they used the mobile platform to offer innovative, useful or engaging mobile content, services, applications or utilities.

1. Winner: King Power International – Mobile App (developed by Jessica’s Secret)

Best Digital Team

This award honours the digital travel retail teams who have embraced new technologies and launched successful campaigns both online and offline throughout 2019/20

1. Winner Retailer: Lotte Duty Free – LDF Pay
2. Winner Brand: Mondelez World Travel Retail

Digital Innovator of the Year

This final category recognises the company that has thrived in the digital landscape and has led the way in terms of digital innovation throughout 2019/20. The winner has not only delivered exceptional digital campaigns but has also pushed the boundaries of the virtual world.

1. Winner: DFS Group – WeChat

Final Judging Criteria

The judges were looking for clear objectives, creative and effective implementation and tangible and demonstrable results in the campaign award categories.

Each entry was judged under the following headings:

• Total budget & objectives
• Target audience & strategy
• Implementation & creativity
• Results & evaluation

Additional criteria:

Quantifiable impact
Judges used quantifiable yardsticks to measure the impact of each nomination. For instance, nominated Facebook pages were rated by the number of ‘likes’ and ‘check ins’; YouTube presence was rated by the number of ‘views’; and the number of ‘followers’ generated by a Twitter account was noted. For airports, annual traffic was taken into account when assessing the number of ‘likes’, ‘views’ or ‘followers’ their social media presence generates.

Customer engagement
Many companies are present in social media, but often they fail to update that presence or use it to create a meaningful relationship with their customers. Our judges rated nominations according to how well companies engaged with their customers through digital and social media, the level of interaction they achieved, and the quality of the conversation they generated.

Visual appeal
Visual quality and impact is critical across all categories, our judges were looking for creativity, quality of imagery and excellence in execution.

Quality of content
The ways in which companies use digital and social media vary considerably. Our judges focussed on originality and breadth of content, and on the methods employed to win the traveller’s attention. Extra merit was earned by companies that did more than merely sell a product or service but used new media to create excitement and interest in the location in which they operate.

Incentive to spend
Our judges were looking at how airports and operators are using digital and social media to win spend from travellers? And how they ensure that those travellers become loyal customers?

Impact on the traveller experience
Today most travellers use mobile devices when they travel. The Moodie Davitt Digital Awards examined how airports and retailers have tapped into the SoLoMo – Social, Local and Mobile – trend to make their customers’ experience easier and more enjoyable, whether through practical information, gift incentives or other initiatives.